FAQs regarding Pre-paid recharging:
We have compiled a list of the questions our site visitors ask most often. If your question is not answered here, please email your question to us by using the Contact Us link on the website homepage.
2. What are the benefits of online recharge to the consumers?
3. Is there any registration required for availing this service?
4. What are the pre-requisites for this facility?
5. I've never made purchase online from internet before.Is it safe?
6. Will I be able to recharge my mobile immediately after registering?
7. If someone else finds my account information, can they use it to recharge more pre-paid mobile Cards?
8. When can my request be invalid?
9. What is a viewing card? How do I find my viewing card number ?
10. What if I do not get any confirmation message from the operator?
11. What if talk-time does not increase after the transaction?
12. What kind of credit/debit cards do you accept?
13. Why was my credit/debit card declined?
14. What is the CCV2 / 3- digit verification number?
15. How do I know if the system has charged my credit card the exact amount I entered information?
16. How can I change my password?
17. I forgot my password. What can I do?
18. How to claim for the refund in case of an invalid transaction?
19. How can I change my profile information?
20. Whom should I contact in case of any tariff related problems?
The eTopUp system allows customers to purchase pre-paid recharge without the need of a pin or a scratch card.
Main Objective: : To offer a new virtual alternative way of providing prepaid recharge distribution as a complementary mechanism for traditional pin cards or Point of Sale based e-top up method.
2. What are the benefits of online recharge to the consumers?
• 24x7x365 - kind of ATR (Any Time Recharge)
• Multiple service providers, any denomination & any telecom circle recharge possible
• Recharge while roaming anywhere in the world
• Trendy way of getting recharge
Yes, to avail this service you need to register on rechargeitnow.com by entering the required information correctly. Please note that once you have registered with us, your name, primary e-mail address and Date of Birth cannot be modified.
a) Customer should be registered with rechargeitnow.com,
b) Customer should be a mobile user/DTH user
c) Customer has valid mobile/DTH service provider from list of service providers & circles enabled for the service
d) Customer has Internet banking user id for bank account, or
e) Customer's credit card should be a valid one in case the customer is using a credit card, or
f) Customer has a debit card-access to online usage, or
g) Customer has cash card enabled for the transaction with system.
Rechargeitnow.com is a 
secured
site which uses an industry security standard called SSL (Secure socket
Layer) to encrypt your information between your computer and our website
and verify that any personal information is not redirected. Thousands
of Internet based transactions are secured every day by this technology.
Therefore, buying online from us is completely safe.
Once your registration has been successfully completed, you will be able to recharge your prepaid account by choosing appropriate recharge on-line and ordering it.
Your account cannot be reused without your authorization, we will always ask
for your password. So keep your account and password safe. For every
transaction you will need to enter your payment details directly on
the server of the payment gateway provider.
Rechargeitnow.com does not maintain any history of these details and hence by having access to your account information alone, a recharge cannot be bought
A request will be invalid on account of following reasons:
1. Non susbscriber ID/mobile number
2. Post paid mobile number
3. Subscriber ID/mobile number which does not pertain to the list of mentioned
operators. If processed for payment, Bank will debit the bank account
for amount entered by you. However, being invalid, the request will
be rejected by operator. Refund will be made to your account within
10 working days.
A Viewing Card is a credit card sized Smart Card, which contains information about the channels that the customer has subscribed to. It can be found by pressing the home button on the remote control.
10. What if I do not get any confirmation message from the operator?
Once the top-up is completed, you will receive a confirmation message
from the operator as well as a mail from rechargeitnow.com. In case
on non-receipt of confirmation message, please check the talk-time/viewing limit
of your mobile phone/DTH Service. If the account balance does not increase, please contact
your service provider with the transaction id provided on your
email or contact us through the contact us page
with the details of mobile number, time & date of recharge, recharge
amount & the transaction id and we will get back to you.
The same is possible when the subscriber ID/mobile number entered is either incorrect or invalid (both the cases have already benn mentioned above). If the subscriber ID/mobile is invalid, refund will be made to your account within 7 working days. In case you do not receive the same within 7 working days, kindly contact us
We accept all major Credit cards, Debit cards, Cash cards & On-line banking accounts.Please refer to the payment page for details.
There are multiple reasons why your credit/debit card may have been declined.
Please make sure that expiry date on the credit/debit card matches the date, which you have keyed in.
Also please make sure that the billing address of the credit card matches the address mentioned in your account.
Failure to exactly match any of the above mentioned information will result in a declined transaction. Please contact your bank to make sure there is no issue with your card.
CVV/CV2 / 3-digit verification number is for your safety and security. Transaction requires that you enter your credit card's verification number. The verification number is the last 3-digits of the number printed on the back of your credit card. This number is for verification purposes only and will not be stored.
15. How do I know if the system has charged my credit card the exact
amount I entered ?
Firstly, the system will not accept any amount higher than Rs 1500 for mobile recharge and Rs 10000 for DTH recharge and any amount less than Rs 40. You can only recharge your mobile with values between Rs 40 and Rs 1500 and your DTH with values between Rs 40 and Rs 10000. As the transaction is completed the system will instantaneously prompt you with an e-mail to your registered e-mail id. In addition to this you can see the details on our website by clicking on to “My Account” button.
Once you login to your account ,click on the link "My Account". Now, click on the “CHANGE PASSWORD” button and you will be able to change your password by first entering the old password and then the new desired password. You also need to confirm the new password. Please note that your name, primary e-mail address & date of birth (DOB) cannot be modified after registration.
In case you forget your password, go to our website. Click on “My Account” button . Then You will see a link that says 'Forgot your password?'. Click on that link and enter the required information correctly. Once you have entered the required information correctly and submitted it, your new temporary password will be delivered to your primary email address. It is advised to change your temporary password by clicking on the link given in the mail.
Please go to our contact us page and fill in the refund form given on our website and submit it. The refund will be made to your account within 7 working days. Please note that refund will only be made after verification. Refund will be made in cases where the payment gateway provider has already debited your account but the recharge has not been done for one of the following reasons:
1. Network failure during recharge process
2. Transaction is declined due to any technical error by the telecom service provider
Important note:
1. In case you have entered a wrong number or ID which is a valid number otherwise and a recharge has been delivered, no refund will be issued.
2. All the refunds will be subjected to confirmation by the telecom service provider/DTH service provider for not having updated the talk time or validity.
3. For tariff related issues, please contact the service provider directly.
4. Any request for the change in tariff plan after the successful recharge, will need to be made directly with the service provider. No refund will be granted in such a case.
Once you log on to the site, click on the "My Account" button. After that click on “My profile” button. You will be able to change your account information by clicking the “Edit profile” button there. Please note that your name, primary e-mail address & date of birth (DOB) cannot be modified after registration.
In case of any tariff related problems, please contact your respective service provider on their customer care number.